Shipping policy

At Imosë Scents, every order is prepared with the same elegance, precision, and care that defines our brand. We understand that each fragrance is more than just a scent, it is a personal statement, a memory, and an expression of individuality. Our shipping process has therefore been carefully designed to ensure that your chosen fragrance reaches you in pristine condition, securely packaged, and within the timeframe promised.

Order Processing

All orders placed through imosescents.com are processed within 2-3 business days. Each fragrance, whether a full-sized bottle or a hand-prepared decant, is meticulously inspected before being packaged. This inspection ensures authenticity, cleanliness, and the highest standards of quality control. Orders placed on weekends or public holidays will begin processing on the next available business day. During periods of high demand, promotional sales, or new launches, processing times may extend slightly, though we will always keep our clients informed of any delays.

Packaging Standards

Our packaging process is designed to reflect the luxury experience of Imosë Scents. Full-sized bottles are shipped in their original manufacturer packaging whenever applicable, protected by sturdy external wrapping to prevent breakage. Samples and decants (2mL, 3mL, and 5mL atomizers) are carefully prepared in sterile environments, then sealed and cushioned within protective materials to ensure safe transit. Each order is handled as if it were a delicate treasure, so you may open your package with confidence and delight.

Shipping Carriers & Methods

We currently partner with trusted carriers such as USPS, UPS, and DHL to provide reliable domestic and international shipping. The choice of carrier may depend on your destination, the nature of the order, and compliance with shipping regulations for fragrances. Expedited shipping options are available at checkout where supported, though clients should note that fragrance shipments may require specific handling due to classification as restricted or hazardous goods.

Domestic Shipping (United States)

For clients within the United States, orders typically arrive within 3-7 business days after dispatch. Delivery times may vary based on your location, carrier availability, and seasonal fluctuations. Tracking information will be provided via email once your order has shipped, allowing you to follow your package’s journey from our boutique to your doorstep.

International Shipping

We are delighted to share the artistry of fragrance with clients across the globe. However, it is important to note that perfumes are considered a restricted item for air transport in many regions. As a result, some international destinations may not be eligible for delivery, and certain shipping methods may be limited. Clients are responsible for ensuring that fragrance imports are permitted in their country. Imosë Scents cannot be held liable for orders rejected by customs, delayed in transit, or returned due to import restrictions. Any customs duties, taxes, or handling fees imposed by the destination country are the sole responsibility of the client.

Shipping Fees

Shipping costs are calculated at checkout and are determined by your location, the weight of your order, and your selected shipping method. Domestic orders may qualify for promotional free shipping thresholds, which will be advertised when available. International shipping fees vary depending on carrier regulations, and these will always be displayed transparently before you complete your purchase.

Delivery & Tracking

Once your order has been dispatched, you will receive an email with tracking details. This allows you to monitor your package in real time. We encourage clients to monitor updates closely and ensure someone is available at the delivery address to receive the parcel. Please note that Imosë Scents is not responsible for lost or stolen packages confirmed as delivered by the carrier. In such cases, clients are encouraged to contact the shipping carrier directly to resolve delivery issues.

Delays Beyond Our Control

While we work tirelessly to ensure punctual deliveries, certain circumstances may cause delays outside of our control, including but not limited to: severe weather, carrier strikes, customs inspections, or global events impacting transportation. In such instances, we kindly ask for your patience, as we will do everything within our means to assist in resolving the matter.

Damaged or Missing Items

Should your order arrive damaged, incomplete, or otherwise unsatisfactory, please contact us immediately at imosescents@gmail.com within 48 hours of delivery. Provide your order number and photographs of the package and item(s) in question. Our support team will carefully review your case and work diligently to provide a fair and timely resolution, which may include a replacement or store credit where applicable.

Final Notes

At Imosë Scents, we believe that the experience of receiving your fragrance should be as luxurious as wearing it. By placing an order with us, you acknowledge that you have reviewed and accepted the terms outlined in this Shipping Policy. Our commitment is to handle your purchase with utmost care, transparency, and respect, ensuring that every delivery reflects the refined spirit of our boutique.