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Excellent 4.9

Frequently Asked Question

You can find answers to all your questions here! If you didn't find the questions you're looking for, fill free to reach out to us.

Are you affiliated with the fragrance brands you carry?

No. Imosë Scents is an independent company. Disclaimer:www.imosescents.com is not affiliated in any way with the brands or any other fragrance or beauty product found on this site. All fragrances are stored in a cool, dark place, and a professional measuring device is used for decanting. Imose Fashion LLC DBA Imosë Beauty of New York is a wholly independent entity not affiliated, connected, or associated with the brand

What does “decanting” mean?

Decanting means transferring an original fragrance into a smaller, travel-friendly vial or atomizer. This process allows customers to explore scents without committing to a full bottle. At Imosë Scents, decanting is done with clean, professional tools in a hygienic environment to ensure quality.

Are your fragrances authentic?

Yes. Every fragrance we offer comes from 100% authentic sources. We do not sell imitations, knockoffs, or diluted perfumes. Each fragrance is carefully stored and handled with respect for its integrity.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and other secure payment methods

How can I place an order?

Simply browse our website, select your preferred samples, sets, or full bottles, and add them to your cart. Follow the checkout instructions to complete your purchase securely.

Can I change or cancel my order once it has been placed?

Orders are processed quickly to ensure timely delivery. If you need to make changes, please contact us immediately at imosescents@gmail.com. While we cannot guarantee changes after processing, we will always do our best to accommodate you.

Do you ship internationally?

Currently, we ship within the United States. International shipping options may be introduced in the future as we expand.

How long does shipping take?

Standard shipping typically takes 3–7 business days depending on your location. You will receive tracking information once your order has been shipped.

How are fragrances packaged for shipping?

All fragrances are packaged securely to prevent leaks, spills, or damage. Our luxury atomizers and sample vials are cushioned to arrive in pristine condition

Will I receive tracking information?

Yes. Once your order ships, you will automatically receive an email with your tracking number.

Can I return a fragrance?

Yes. Imosë Scents offers a 30-day return window for eligible products. Items must be unopened, unused, and in their original packaging. Due to the nature of fragrance, opened or used products cannot be accepted for return.

Who pays for return shipping?

We offer free return shipping within the U.S. Simply contact our support team for a prepaid return label.

Are samples and discovery sets returnable?

No. Sample vials (2mL, 3mL, 5mL) and discovery sets are final sale items and are not eligible for returns. This policy ensures hygiene, safety, and fairness to all customers.

What sizes of samples do you offer?

We offer sample vials in 2mL, 3mL, and 5mL sizes. Our 5mL samples come in luxurious bottom-filled atomizers designed for elegance and travel convenience.

What is the difference between a sample vial and a full bottle?

Sample vials are smaller portions decanted from original bottles, perfect for testing scents. Full bottles are factory-sealed, standard retail packaging directly from the fragrance house.

Do you offer gift packaging?

Yes. We offer beautifully customized gift packages, making perfumes an ideal present for any occasion.

How do I choose the right fragrance for me?

Start with our Signature Scent Quiz designed to match your preferences in notes, moods, and occasions with the perfect fragrance recommendation.

What does unisex mean in fragrance?

Unisex perfumes are crafted to appeal equally to all genders. They focus on balanced blends of notes rather than being tailored to “masculine” or “feminine” categories.

Can fragrances smell different on different people?

Yes. Body chemistry, skin type, and even climate can affect how a fragrance develops. That’s why sampling before committing to a full bottle is highly recommended.

How should I store my perfumes?

To maintain freshness and longevity, store perfumes in a cool, dark place away from direct sunlight or extreme temperature changes.

Why should I shop at Imosë Scents instead of other retailers?

We combine authenticity, luxury, and personal care. From offering smaller vials so you can explore without overspending, to ensuring elegant packaging, to providing personalized recommendations, we are committed to your fragrance journey every step of the way.

Are my personal details safe when shopping with you?

Yes. Our website uses advanced encryption and secure payment gateways to protect your personal and financial information at all tim

How do I know your samples are fresh?

We carefully decant only when orders are placed and keep all bottles stored in optimal conditions—cool, dark environments to preserve integrity.

Do you resell returned fragrances?

Never. Returned fragrances are never resold. Only fresh, authentic, and hygienically handled products are sent to customers.

How do I reach customer support?

You can email us at imosescents@gmail.com or use the live chat feature on our website during support hours. We aim to respond to all inquiries within 24–48 business hours.

What if I need fragrance advice before ordering?

Our team is always happy to assist. Email us with your preferences or use our fragrance quiz for guidance.