Privacy policy

At Imosë Scents, we hold the privacy of our clients in the highest regard, and we are unwaveringly committed to protecting the trust you place in us when you choose to interact with our boutique, whether that be through browsing our website, subscribing to our newsletters, engaging with our scent quiz, or completing a purchase. We recognize that your personal information is valuable, sensitive, and deserving of care, and for that reason we have adopted a comprehensive privacy policy that outlines, in detail, the manner in which we collect, use, store, share, and protect your information. By using imosescents.com, you are acknowledging and agreeing to the practices described in this policy, which reflects both our dedication to transparency and our adherence to global data protection standards.

Information We Collect

When you engage with Imosë Scents, there are several categories of information that may be collected, each serving a distinct purpose in ensuring that your experience is seamless, secure, and personalized. This includes, but is not limited to:

  • Personal Information: We may collect identifying information such as your full name, billing and shipping addresses, email address, and contact number, all of which are necessary to process and deliver your order successfully. In addition, when you make a purchase, our payment processors securely handle your financial information, such as credit or debit card details, ensuring that transactions are conducted safely.

  • Account Information: If you decide to create a customer account with us, we will store login credentials along with purchase history, thereby enabling us to provide a smoother, more personalized shopping experience and faster checkout in the future.

  • Preference Data: Our Discover Your Signature Scent quiz is designed to capture your fragrance preferences, moods, and occasions for wearing perfume. This information allows us to tailor recommendations that align with your personal taste and lifestyle, ensuring that each scent suggested resonates with you on an intimate level.

  • Marketing Information: If you subscribe to receive newsletters, promotions, or SMS alerts, we will collect and securely store your subscription details, thereby allowing us to provide you with updates regarding new arrivals, seasonal offers, and curated fragrance tips.

  • Technical Data: When you browse our site, we may automatically collect information such as your IP address, browser type, operating system, and usage behavior. This helps us to better understand how our clients interact with our website, enabling us to optimize navigation, performance, and overall user experience.

How We Use Your Information

The information we collect serves to elevate your journey with Imosë Scents from a mere transaction to a personalized, luxury experience. Specifically, we use your data in the following ways:

  • Order Fulfillment: Your information is used to process transactions, confirm purchases, and provide tracking details. Without this information, we would be unable to complete your order or ensure that it reaches you in a secure and timely manner.

  • Personalized Experiences: The scent quiz responses, along with browsing behavior, allow us to craft recommendations tailored exclusively to your fragrance preferences. In this way, each interaction feels intimate, bespoke, and aligned with your essence.

  • Customer Support: Should you contact our support team with questions, concerns, or issues, the information you provide is used to investigate, resolve, and respond in a professional, caring, and efficient manner.

  • Marketing & Communication: With your permission, we may use your contact details to send you exclusive newsletters, promotional offers, and updates. Our communications are designed to be informative, inspiring, and relevant to your interests.

  • Website Improvements: By analyzing traffic patterns, clicks, and browsing habits, we gain valuable insights that allow us to continuously refine and enhance our digital storefront, ensuring that it remains as elegant, functional, and user-friendly as possible.

  • Legal & Security Purposes: We may use your information to comply with applicable laws, prevent fraudulent activities, enforce our terms, and protect the safety and integrity of our systems and our clientele.

How We Share Information

At Imosë Scents, we value discretion and will never sell, rent, or trade your personal data to third parties. However, certain trusted service providers are essential in the operation of our boutique, and we may share your information with them solely for the purpose of fulfilling our commitments to you. These include:

  • Payment Processors, such as Shopify Payments or PayPal, who handle transactions securely.

  • Shipping Carriers, such as USPS, UPS, or DHL, who deliver your orders with care.

  • Marketing Platforms, such as Klaviyo or Facebook Ads, who assist in reaching you with curated communications.

  • Analytics Tools, such as Google Analytics, which provide insight into client behavior and website performance.

Each of these partners is contractually bound to safeguard your data and use it only for the purpose specified.

Cookies & Tracking Technologies

Our website employs cookies and similar technologies to improve your browsing experience by remembering preferences, storing items in your cart, and providing personalized recommendations. Cookies also enable us to carry out advertising campaigns and measure the effectiveness of promotions. If you prefer, you may adjust your browser settings to disable cookies; however, please note that doing so may affect the functionality of certain features on our website.

Your Rights

Depending on your jurisdiction, you may be entitled to various privacy rights, including the right to access, correct, delete, or restrict the processing of your data. You may also opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly at imosescents@gmail.com. In accordance with GDPR and CCPA, you may also request a copy of the data we hold on you or instruct us to transfer it to another service provider. We are committed to honoring these rights in a timely and respectful manner.

Data Retention

We will retain your personal information only for as long as it is necessary to fulfill the purposes for which it was collected, including the fulfillment of orders, compliance with legal obligations, dispute resolution, and enforcement of agreements. Once this period has ended, your information will either be deleted permanently or anonymized to prevent identification.

Data Security

To safeguard your information, Imosë Scents employs industry-standard security measures, including encryption, secure servers, restricted access protocols, and routine monitoring of our systems. While we take every precaution to protect your data, it is important to note that no method of transmission over the internet is 100% secure. By engaging with our services, you acknowledge this inherent risk and agree to share your information accordingly.

Children’s Privacy

Our website and services are not directed to individuals under the age of 13, and we do not knowingly collect personal data from children. If it comes to our attention that such information has been provided to us, it will be deleted immediately from our records.

International Clients

For clients residing outside the United States, please be aware that your data will be transferred to and stored in the U.S. By using imosescents.com, you consent to this transfer, recognizing that the laws governing data protection in the United States may differ from those in your country.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time in response to evolving practices, regulatory requirements, or operational adjustments. Updates will be posted on this page with a revised “Effective Date,” and we encourage our clients to review it periodically to remain informed.

Contact Us

If you have any questions, concerns, or requests regarding your personal information, please do not hesitate to reach out to us. Our team is committed to handling your inquiries with care, discretion, and urgency.